Frequently asked questions
Everything you need to know about RelayAI pricing.
What counts as a call?+
A call is any inbound or outbound phone call handled by your RelayAI AI agent, regardless of duration. Missed calls, spam-blocked calls, and test calls from the dashboard do not count toward your monthly limit.
What happens if I exceed my plan limit?+
You’ll receive a notification when you reach 80% and 100% of your monthly allowance. Once you hit your limit, additional calls can still be answered but will be billed at overage rates. You can also upgrade your plan at any time to avoid overages.
Can I change plans at any time?+
Yes. Upgrades take effect immediately, and you’ll be charged a prorated amount for the remainder of the billing cycle. Downgrades take effect at the start of your next billing period.
Is there a contract?+
No. All plans are month-to-month with no long-term commitment. You can cancel anytime from your dashboard, and your plan will remain active through the end of the current billing period.
Do you offer annual billing?+
Yes. Annual billing is available on all paid plans and saves you roughly 15% compared to monthly billing. Contact our sales team or toggle to annual billing in your account settings.
What payment methods do you accept?+
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) via Stripe. For Enterprise plans, we also support invoicing and ACH bank transfers.